The myth of working smarter..

In the early days of Presolv360, I remember trying to set up our initial case workflows. Everyone around me said, “Work smarter, not harder.” But the truth was, we didn’t yet know what “smarter” looked like.

So, we spent hours on Excel sheets—drafting, redrafting, chasing errors, speaking to users, and tweaking processes late into the night. It wasn’t glamorous. It wasn’t efficient. But it built the muscle. Only after all that hard work did the patterns start to emerge: the automations and the cleaner systems.

That’s when I realised: working smart is a dividend of working hard. You can’t skip the grind. You earn the intuition by putting in the hours. You only recognise smarter patterns after you’ve endured the hours of practice, failure, and repetition—much like a chess master who spots the best move instantly because they’ve played a thousand games the hard way.

Smarter isn’t a shortcut. It’s a reward for persistence.

After all, the bridge to working smart is paved with working hard!